🆘Getting support

Procedures for getting (technical) support or reporting incidents.

Status page

System status, component health, and global incidents are announced and tracked on the Duco Status Page.

If you want to receive automatic alerts, you can also click the "Subscribe to updates" button on the same page and enter your contact details. For any incidents, you will receive regular updates.

(Technical) support

If you encounter technical issues or want to report a bug you have multiple ways of reaching out to us:

• Visit us at https://support.du.co and Click on “Submit a Request”

• E-mail us at [email protected] and provide a short description of your issue.

• Contact us at the following numbers: EMEA [phone] US [phone] APAC [phone]

We will respond to your inquiry as soon as possible.

Security incidents, privacy incidents or GDPR Data Subject requests

In case of any security or privacy incidents or breaches, please contact one of the people below immediately.

State at least the following information:

1. Name of person/organization involved

2. Description of the incident or request

3. Current and/or potential impact

For GDPR Data Subject requests, please contact the Data Protection Officer using the contact details below.

Role	Contact
Data Protection Officer	[email protected] [phone]
Chief Information Security Officer	[email protected] [phone]